Terms of service

Hoot & Bake – Terms and Conditions 

Last Updated: 12/31/2025

By placing an order with Hoot & Bake, you agree to the following terms.

1. Orders

• All orders must be placed through our website.

• Orders are confirmed after full payment.

• We may cancel orders if items are out of stock or there is an error in pricing.

2. Payment

• Payment must be completed at the time of ordering.

• Accepted payment methods are listed on the website.

3. Delivery & Pickup

• Delivery times are estimated; delays may occur due to factors beyond our control.

• Pickup orders must be collected at the scheduled time.

4. No Return / Refund

• All products are fresh and perishable (empanadas, croquettes, mini sandwiches, cheese-stuffed potato balls, cakes, and snack platters).

• Orders cannot be returned or refunded once prepared.

• If your order arrives damaged or defective, contact us within 2 hours with a photo.

5. Special Orders & Large Platters

• Custom orders and large platters cannot be canceled or returned once preparation starts.

• Any changes must be requested at least 48 hours before pickup or delivery.

6. Allergies & Ingredients

• We indicate ingredients to the best of our ability but cannot guarantee no cross-contamination.

• Customers with food allergies should notify us before ordering.

7. Liability

• Hoot & Bake is not responsible for damages due to improper storage, handling, or consumption.

8. Privacy

• Your personal information is used only for order processing and communication.

• We do not share your information with third parties except for delivery purposes.

Thank you for ordering with Hoot & Bake! By placing an order, you confirm that you agree to these Terms and Conditions.